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M&M’s Blog goes behind the headlines to offer a running commentary on the business dynamics within the international media and marketing industry. The M&M editorial team joins forces with industry experts and local market heroes to balance a bird’s eye view of global trends with the importance of local insight.

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  • Changing the banking rules: Itaú’s Andrea Pinotti Cordeiro

    29 April 2013

    If there’s one thing that gets a crowd going, it’s babies. We’ve seen the global phenomenon that was Evian’s ‘Roller Babies’ and now the water brand is going for round two with its latest ‘Baby & Me’ global TV spot – it’s just a recipe for success.

    But is it something that you could place in the financial services sector? Turns out it’s something that completely worked for Brazilian bank Itaú Unibanco.

    Speaking at The Festival of Media Global in Montreux this morning, Itaú Unibanco’s marketing director Andrea Pinotti Cordeiro shared insights into how the brand is setting the pace among financial brands in how it utilises mobile and social technologies to both inform and engage customers.

    “It’s not enough to have good products or to be a good bank,” said Cordeiro. “You need to be relevant, engage people and do things that really change the world.”

    And I bet you’re wondering where babies fit into this strategy? Well it turns out that for Itaú, you need “to tell stories to inspire people and to inspire changes”. Electronic payments are a huge challenge for Itaú in Brazil, so how is the brand tackling the issue of encouraging consumers to go paperless? By releasing a TV ad featuring a baby laughing hysterically as paper is torn up in front of them.

    Check it out and see what you think… Then tell me that babies and marketing really don’t work.

    You can follow all the updates from The Festival of Media Global via the #FOMG13 hashtag

    Want to hear more about Itaú Unibanco’s social media marketing efforts? Check out my interview with Cordeiro from last year at The Festival of Media LatAm.

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Social, Advertising

  • WFA Global Marketer Week: Putting the ‘P’ in marketing

    13 March 2013

    If there’s one word that stole the show at this year’s WFA Global Marketer Week in Brussels, it was ‘Purpose’. Indeed, even a survey carried out by the WFA and Edelman found that some 83% of marketers believe that brands should have a ‘purpose’.

    Brands need to put purpose into their marketing – they need a purpose to thrive. And that’s exactly something that Diageo’s global chief marketing officer Andy Fennell highlighted during his presentation to a room full of chief marketing officers. “We simplify things. We ask ‘What’s the brand’s purpose’? We don’t talk about the benefit anymore,” he said.

    But do marketers fully understand this idea of ‘purpose’? The WFA survey found that 88% of marketers feel that purpose will be important to building brands and 81% feel that purpose is a business opportunity. But what is purpose? Well, it’s giving consumers a broader understanding of your business, creating programmes and doing something meaningful for society.

    And which brands are doing this best? Global marketers themselves vote Unilever, P&G and Coke as leaders in the pack in terms of ‘Purpose’.

    The idea of ‘Putting the P in marketing’ all started in the morning of the conference, when Johnson & Johnson global marketing group vice-president Kimberly Kadlec said that the brand has introduced 4 ‘P’s’ into its marketing mix – Purpose, Presence, Proximity and Partnership – which of course, has only been relevant since social media took the world by storm and completely reflects the consumer expectation that brands should be offering consumers more than just product. “You need to go back to basics,” she said. “How do we add value? If you add value you really will grow your business.”

    Other highlights from the conference included a presentation from Ogilvy Group chairman Rory Sutherland, who posed the question: “Is the next big technology not a technology at all?” He argued that the next big thing isn’t tech at all, but psychology and encouraged people to read economics.

    Keep an eye out for M&M Global's interview with Diageo’s global chief marketing officer Andy Fennell, who talks about the importance of seeking growth in emerging markets and how the golden era of marketing is ahead.

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Purpose, Advertising, brand awareness, Branding

  • Facebook News Feed: Only the best brands will prevail

    10 March 2013

    Facebook’s new Newsfeed features much of what we had expected: bigger, richer display units for posts; consistency across mobile, smart trending topics, integration of Graph Search, and bespoke streams.

    For users, it should represent a welcome lick of paint for the service that is now so integral to everyday life: symbols instead of text to better display on mobile, and the new ‘omni-sidebar’ on the left. The newsfeed is simplified and expanded, meaning bigger and better updates. ‘Content feeds’ allow users to easily see items from just friends, or pages, or photos, or people you follow, and so on. There’s even one just for music (now there’s an ad opportunity). Previously, these lists have required effort to curate and manage – here, it’s all done automatically.



    Facebook is almost certainly trying to hold on to its much-touted ‘stickiness’, or session length – something that has doubtless been threatened by other social services and highly-polished, single-purpose apps. With ‘more stories, less clutter’, the site is working hard so that you don’t just navigate away when you’re done, but instead go find something else to browse.

    For marketers then, News Feed is more important than ever. Make no mistake: this is a user-first update. Facebook didn’t even mention ads until the Q&A. Bigger visuals pave the way for better marketing, but now there’s a responsibility for brands too. If people get fed up of poor-quality ads, it’ll be easy to skip them entirely. On the other hand, if there is strong uptake of the revamped feeds, then more paid impressions will be available. Some marketers may blanch at this change, but it’s simply sorting the wheat from the chaff. Nobody benefits from poor advertising, least of all Facebook. This nips that problem in the bud, and should mean that only the best brands prevail.

    By Ben Woods, managing director, iProspect

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Social Media, Advertising, Facebook

  • RIM will get a boost but not salvation from BB10

    29 January 2013

    Two major factors have worked against RIM in the past two years: companies are no longer buying the majority of smartphones sold today, and individuals overwhelmingly choose devices other than BlackBerries when they make buying decisions. Both of these have depressed sales for RIM’s devices, and neither is going away. The first of these phenomena is unstoppable, and we expect a significant increase in employee-led rather than IT department-led smartphone buying. Our recent surveys suggest that even when employees aren’t choosing the device, they expect the replacement for their current BlackBerry to be an iPhone or an Android device. The second trend could be stopped in theory, but RIM does not seem to be focusing on this approach in BB10.

    As part of our research for a newly published profile on RIM’s smart device strategy, it became clear to us that RIM’s intention for BlackBerry 10 is to be “the best BlackBerry for BlackBerry users” rather than something that will necessarily win converts from other platforms. The points of differentiation RIM has focused on in teasers for the new platform confirm this – better multitasking, productivity, email, contacts and calendar applications and so on, rather than a better gaming, content consumption or social networking experience.

    We can’t fault RIM for wanting to hold onto its 80 million existing subscribers. While exact figures aren’t available, our analysis suggests that RIM has always sold about half its devices to new customers and half to existing customers upgrading to a better phone. For much of the last two years, the portion bought by upgrading customers has significantly outweighed the portion bought by converts, and this makes it all the more important for RIM to retain existing subscribers.

    We believe that much of the installed base in mature markets has delayed upgrading while BlackBerry 10 is pending, something that has unfortunately dragged on for far too long, thus lengthening the upgrade cycle and depressing results in the interim. If BB10 delivers, it should produce a nice fillip in RIM’s results in the first two quarters of 2013 at least as this pent up demand finally meets supply.

    Longer term, RIM will return to its recent patterns of decline

    Despite the brief bump RIM will see from the launch of BB10, we expect its decline to continue longer term. At its peak, RIM shipped between 12 and 15 million devices per quarter, but there is no way it can hit this number on a sustainable basis once the BB10 launch filters through. Though the new platform should have significant appeal to existing users, we don’t expect it to win significant numbers of converts from other platforms. There is little in the new platform that suggests it will have the compelling apps, content stores, or the broader ecosystem that consumers have come to expect in a competitive smartphone platform.

    There are bright spots in emerging markets, where BlackBerry devices have become a middle-class status symbol as they once were in mature markets. But these devices are low-priced and based on BB10’s predecessor BB7, which is destined for the scrap heap in the medium term. As developers shift their focus to BB10, it will be harder and harder for RIM to maintain the appeal of the older platform in these markets, especially since it is unlikely to release new hardware running BB7. BB10, meanwhile, requires high-end specs that will be impossible to deliver at such price points in the near future. Therefore, the current popularity of BlackBerry in emerging markets is likely to be short-lived, especially as Android based alternatives begin to flood the market at even lower prices.

    In all, RIM continues to face the twin demons of consumer-driven buying power and a chronic inability to appeal to mature market consumers. There is nothing in what we’ve seen so far of BB10 that suggests it will conquer the second of these demons, and the first is utterly out of RIM’s control. We don’t expect a speedy exit from the market; with no debt, 80 million subscribers and profitability in the black in at least some recent quarters, the company can continue in this vein for years. But its glory days are past, and it is only a matter of time before it reaches a natural end.

    By Jan Dawson, chief telecoms analyst, Ovum

    Related Stories:

    Blackberry to make Super Bowl XLVII debut
    Blackberry rebrands app store ahead of BB10 launch

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Mobile, Technology, Advertising

  • Facebook Graph Search: On top? Or a flop?

    16 January 2013

    We’ve been waiting long enough and now Facebook has finally given us something optimistic to talk about for the first time since its disastrous IPO last year. 

    What happened?

    It’s all over the news and if you haven’t heard by now then where have you been hiding? For those that have been travelling on a long-haul WiFi-less flight (that’s the only way you could have missed it), here’s the news in short:

    The tech world had been speculating for some time about a big Facebook announcement, which came last night during a press conference in California. Rumours were rife around what the social networking giant could have up its sleeve – was it the launch of a new smartphone? An ad platform? A search engine? Who knew...

    Until now that is.

    In what might initially have come as a blow to Google, Facebook has launched its own search engine, Graph Search. But it’s not what it first seems. In the words of Zuckerberg: “Graph Search is not web search”. Phew for Google! Rather than taking on the internet king of search that is Google, it’s an internal search engine unique to Facebook that brings its own unique social networking element to search – which sounds like more of a Siri-style function than a Google.

    What is it?

    Making the big announcement last night, Facebook founder and chief executive Mark Zuckerberg described the latest feature as the social network’s “third pillar”, after the newsfeed and timeline. 

    It works by allowing users to search for people, photos, places and interests by typing in a search term, which could be as random as: ‘people who like cycling’, ‘sushi restaurants in New York’, ‘jewellery that my friends like’ or ‘which smartphone should I buy’. Facebook will then trawl through its vast amounts of data across profiles, photos and pages to bring up search results based on the recommendations or personal interests of friends or connections.

    Ah-ha, I hear you say. Well what happens if Facebook doesn’t have the information that you search for? Well that’s where Microsoft comes in (an early investor in Facebook one of Google’s largest challengers). If a user searches a term that goes beyond Facebook’s capabilities, they will be directed to Bing for wider web searches. Result for Microsoft!

    Why does it matter?

    Facebook has one billion users, over 240 billion photos and a never ending number of connections – every advertiser's dream. It’s about time the social network did something meaningful with its resources.

    For Facebook (which will be music to the ears of Facebook investors), it opens up a whole new ad revenue stream – something which Facebook has been struggling with since its IPO back in May last year. Before this, Facebook’s search function was basic and pretty much a wasted opportunity in terms of advertising.

    Since Facebook announced that whopping one billion user milestone last year, the social network has been on a downward spiral – with users not adding many new friends/connections, resulting in a static social graph: Facebook’s worst nightmare. But with Graph Search, users are encouraged to add more friends, spend more time on the site and keep coming back – something that is vital to Facebook’s success.

    For advertisers, this is good news in terms of engaging with consumers on a more personal level. Glow chief executive Damian Routley makes a good point that for most people, the most trusted reviews and recommendations come from those closest to you. “That’s the value that Facebook brings to search and that’s why it will be a serious contender in this market,” he says.

    What does it all mean?

    It could give Facebook a chance to truly increase its ad revenues. Google currently commands around 66.7% share of the search market in the US, according to Comscore, and it’s about time someone else got in on the game too.

    Rocket Fuel’s managing director Europe Dominic Trigg is of the view that the new feature should bring together search and rich display together – “something we haven’t really seen before at the scale that Facebook can offer”.

    “This means the ability to better engage users when they are searching, but also to target messages more precisely so that users see advertising that is relevant to them,” says Trigg. “All this serves to increase Facebook's attractiveness to advertisers.”

    Brands listen up – if you haven’t got a Facebook Page already in place, you better get cracking. And for those who do – it’s time to optimise your site, page, app... everything! Advertisers might have the opportunity to truly tap into that much sought-after one billion user base.

    Click here for more information about Graph Search and how it works.

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Online, Advertising, Facebook, Search

  • Where next for online video advertising?

    12 December 2012

    The rapid growth of the online video sector continued in 2012, with more campaigns undertaken and clients seeing the medium offer real value. However, Adap.tv believes the industry must continue to push for further significant changes in 2013.

    Research carried out by Adap.tv indicates that there are three areas that need to be addressed in 2013 before companies begin to move their brand budget online. These reflect that ‘watching TV’ is being re-defined as more media is consumed on mobile phones, tablets and smart TVs, but brand budgets are still firmly rooted in traditional TV:

    Measurement: The way in which TV and online media is bought is currently very different, so online measurement needs to become more like traditional TV’s gross rating points.

    Quality: Advertisers and agencies will need assurance that the ads for their brands appear in the right environment and on websites that match the advertiser’s brand values.

    Price: The cost of buying TV advertising is traditionally lower than that for online. This issue needs to be balanced through significantly larger budgets being made available for quality publishers.

    As the online video advertising sector moves to achieve these changes, Adap.tv predicts the following for 2013:

    1. Viewable ads will become one of the key metrics
    2. The rise of smart TVs will see real interactive commercials appear
    3. TV and digital planning will become more standard
    4. Digital ads will begin to prove as effective as traditional TV ads
    5. There will be a greater collaboration between broadcast and digital teams
    6. The number of mobile video campaigns will increase as people watch more TV on their smartphones
    7. Verified viewability will become standard
    8. The number of YouTube and customised web-based channels will increase
    9. Brands will start to move more TV budget online to check its effectiveness
    10. There will be a rise in automated trading of online video

    This year we have seen a critical blurring of the lines between television and digital as the combination of catch up TV and new handheld devices continue to transform the way in which consumers watch television. The predictions for 2013 reflect these changes, and outline ways that the industry can tackle the challenges of the rapidly changing environment in which they operate.

    By Brian Fitzpatrick, managing director, Adap.tv Europe

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Online, Advertising, Online advertising, Video

  • R.E.S.P.E.C.T

    04 December 2012

    Off the back of its recent study looking at consumer attitudes to mobile advertising, Millward Brown has identified seven key points for marketers to help optimise the effectiveness of mobile ad spend, all of which can be summed up in the words of Aretha Franklin: RESPECT.

    Relevance: Mobile content needs to be tailored specifically to the target audience and in the correct context ie. No-one wants to receive a Ben & Jerry’s voucher when it’s raining outside.

    Engagement: In moments of downtime, mobile can provide the opportunity to engage deeper with consumers. The key is to signpost these opportunities clearly and aim for long-term repeat engagement.

    Surprise and delight: Every mobile connection a marketer has with a consumer should put a smile on their face, keeping in mind that you don’t want to intrude.

    Play to strengths: Not only is one of mobile’s strengths that it is... well mobile, but it can play an important part in the overall media mix and can be linked with many other channels. Bear in mind, it is not suited to heavy duty content.

    Exchange: As feedback from the survey showed, consumers are willing to give marketers access to their mobile and share personal information, but only if they are getting something of value in return.

    Competence: Simplicity is key. Mobile marketing should be clear, functional and focused, more so than any other media.

    Time and place: Location, location, location. Mobile ads should be delivered when and where they are most likely to be consumed. That’s the beauty of mobile.

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Mobile, Advertising, Ad Spend

  • Big spend on big portals won’t guarantee big ad returns

    13 November 2012

    Good times for AOL, who recently announced that its ad revenues have been the strongest in seven years - reaching a massive $340m. While there is no disputing the figures, which AOL attribute to simply getting more online advertising and search dollars from other brands and businesses – before handing over significant ad budget over to large portals like AOL, advertisers should think carefully about where they choose to place their promotions online.

    While big portals have long held the giant share of advertising spend online, we recently conducted some research with YouGov which actually found that these portals are losing their stronghold on consumer attention, with specialist sites now successful competing for users internet time and engagement. Essentially, the generic nature of big portal sites means they are no longer fully meeting consumer needs when online.

    Our figures put this into perspective – currently 92% of consumers say that they visit sites which are specific to their interests to find the information and content they care about online. Primarily, consumers believe these types of sites are providers of reliable sources of information and secondly, because they feature more interesting and engaging content.

    More importantly, the results found that due to the personal connection they feel with special interest sites, consumers have a more receptive mind set when visiting them and consequently, more likely to pay attention to relevant ads that are featured there – true for 39% of 18-24 year olds.

    Traditionally, advertisers have fallen back on the rationale that advertising on sites with the highest number of users will mean the probability of achieving cut-through, click-throughs and ultimately purchases, is also higher.

    However, as the research discovers, rather than defaulting to major portals for content online, consumers are increasingly also turning to and most emotionally engaged with sites which are specific to their interests – and this is precisely where advertisers should be trying to reach them. Marketers need to engage with audiences in their favoured contexts, which requires the labour intensive work of working with and carefully considering the importance and value of niche publishers. This labour can be taken away by aggregators who can manage the intricate complexity of dealing with many and various sites within a particular space as well as gauging suitable environments for different campaigns online.

    With the battle for consumer attention online showing no signs of slowing, the most effective way to reach consumers is when they are most emotionally engaged with the content they are viewing and most receptive to promotions. Ultimately, this might necessitate a shift in inventory by advertisers, away from focusing on large portals and giving more weight to those publishers who are able to meet specific consumer interests and needs. It is the role of intermediaries to manage that intricacy and headache for advertise and agencies, who have intimate knowledge of their vertical and the miscellany of increasingly proliferating online publishers that exist.

    by Spyro Korsanos, chief executive, Mediasydnicator

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Online, Advertising, Advertising spend, Online advertising

  • A lot can happen in 9.63 seconds! It’s in the data!

    16 August 2012

    While you were watching the 100m at London 2012 come and go in a flash, did you ever consider what happens online during that time - all day, every day? Specifically, within 9.63 seconds 16.660 tweets are composed, 110.000 Facebook posts are uploaded, 28 million emails are sent, and 255.000 product images are displayed by Criteo. So what connects this remarkable feat of human achievement with the online environment? Well in some ways it is quite simple, big data!

    Sir Tim Berners Lee was a fitting part of the Olympics opening in what was an amazing representation of societal and cultural developments in British history. We are now at a stage where the online revolution is an integral part of our daily lives. As Usain Bolt ran the second quickest time in history, people clamoured for an internet connection to share their thoughts through online forums, Facebook and Twitter. This need for online is only going to grow exponentially as Usain Bolt and his adversaries train harder to improve their times.

    Looking at BBC’s coverage of the event, it was data that glued it together. The BBC covered every event with extreme sophistication. The latest technologies and techniques were employed to ensure that the viewer felt an integral part of each sport. But consider this, if you take the Olympics branding and cultural melee of the whole event away for a moment, the factor that connected the event was statistics. The medal tables unified countries – it was a constant race to achieve more and subsequently be placed above rivals. Just think of the doping scandal and the recalibration that was required when the Woman’s shot putter was relieved of her medal. And then there was the analytics surrounding these achievements, with intricate economics employed to assess whether the levels of funding in developing our athletes were justified.  

    Taking it another way, the Olympics were only made possible by the advertisers and sponsors that supported the event with a wealth of data. In much the same way that individuals were keen to find the most up-to-date information in real-time to ‘stay ahead of the games’, advertising spend online enabled publishers to monetise this content. But it wasn’t just that. The effectiveness of online advertising also increased significantly by an ability to respond to consumer needs in real-time with relevant products, thereby enhancing the whole process.

    Every 9.63 seconds, Criteo presents 255,000 images from over 3,000 advertisers. As a result, if there is a sudden interest in Usain Bolt’s trainers or Beats headphones (as used by the swimmers) retailers can respond. Makes you think next time you sit for 10 seconds!

    by Michael Steckler, managing director Northern Europe and Benelux, Criteo

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Social Media, Advertising, Olympics

  • Is your social media campaign on track?

    20 July 2012

    Social media is still relatively new in the grand scheme of things and marketers are still trying to come to grips with how best to use it.

    I thought I would share this infographic from UK-based digital marketing agency Return on Digital, which pulls together all its hints and tips on how to interact via the medium and increase brand engagement across three major players in the space – Facebook, Twitter and LinkedIn.

    Is your social media campaign running smoothly or is it heading off the beaten track? I know which side of the track I’d rather be on...

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Twitter, Social Media, Social, Advertising, Facebook

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