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M&M’s Blog goes behind the headlines to offer a running commentary on the business dynamics within the international media and marketing industry. The M&M editorial team joins forces with industry experts and local market heroes to balance a bird’s eye view of global trends with the importance of local insight.

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  • Look who’s talking: understanding social influence online

    13 May 2013

    Do influencers really exist? Way back in 2000, when Facebook was but a twinkle in Mark Zuckerberg’s eye, Malcolm Gladwell’s The Tipping Point introduced the concept of “mavens”, the so-called super-consumers brands hungrily pursue as the Holy Grail of engagement. We all knew then that word of mouth was a powerful tool – but really, how influential could an individual be?

    Fast forward a few years and the quickly established social networking culture made this question rather more compelling. Brand strategists the world over have been devoting ever more energy converting the well-connected social networker into that fabled brand ambassador, whose views and endorsements send others rushing out to buy the latest products.

    Indeed, you can’t help but notice the number of brands attempting to target them explicitly, often in conjunction with services such as Klout and Peer Index. We’ve seen Cathay Pacific Airlines opening up its airport lounges to those with a strong influence score; Air New Zealand and Dell offering financial rewards to those whose recommendations lead to purchases from others; and, most recently, Ford looking to recruit 100 influencers for its “Social Remix” campaign.

    It’s also hard to avoid the numbers surrounding social networking. We may hear relentless about the supposed “death” of Facebook, but the truth remains that nearly two thirds of UK adults are classified as social networkers, with 45% saying that they “like” or “follow” brands. These figures are set to rise further; by the end of the 10s, around 75% will be using social platforms, with a jump to nearly 100% among the youngest tribes.

    Social influencers aren’t going anywhere in a hurry. And nor are brands’ attempts to isolate, categorise and engage them.

    The drunk guy at the party

    The problem is, there aren’t all that many brands doing it well – many are simply talking at their social audiences, something about as welcome as the drunk guy at a party; no-one wants them to be there, let alone listen to what they’re saying.

    It’s also too easy to under-estimate the potential of those not categorised as “super influencers”: 37% of consumers agree that they’re “always telling friends and family members about new services or products” they’ve discovered (rising to nearly 60% among those who follow brands on social networks). And another third neither agree nor disagree – suggesting they are at least sometimes recommending products. That makes for a lot of potential influencers.

    Why do we share?

    Status is a huge driver. When we ask networkers if they like it when other people endorse or share the content and posts they place online, around 60% say yes – a figure that climbs to 75% among 16-24s. This need for recognition is not new, nor is it exclusive to social networks – they have simply fuelled the desire to gain outward validation still further.

    We’re also increasingly selective about who we engage with and why. While the early days of Facebook mainly consisted of telling the world you were eating a ham sandwich or sharing 64 pictures of a fun party, apps like unbaby.me and Undrip are now springing up precisely to avoid this sort of unfiltered irrelevancy and implement a little more control. We are now much more likely to share on a one-to-one or one-to-a-few basis, broadcasting less and curating more. It’s all about showing your expertise.

    Due to this increasingly self-conscious approach to networking, a more thoughtful approach to social sharing is ripening and will undoubtedly characterise behaviours in the years ahead. In turn, we expect a greater number of consumers to adopt a digital etiquette routine when engaging in digital communications and to demand a greater level of quality in the content shared by their online contacts – whether individuals or brands. The focus will be on connections and messages that are genuinely relevant, entertaining, purposeful. Meanwhile, the thoughtless status update or branded intrusion will seem just as unwelcome as a piece of junk mail. And for those who subscribe to the super-consumer model of influence, it seems inescapable that these shifts and changes will shape the criteria by which influence is defined. Today’s super-influencers might simply be tomorrow’s drunk guys at the party.

    By Karen Canty, head of news, Future Foundation

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Online, Social, Facebook

  • Changing the banking rules: Itaú’s Andrea Pinotti Cordeiro

    29 April 2013

    If there’s one thing that gets a crowd going, it’s babies. We’ve seen the global phenomenon that was Evian’s ‘Roller Babies’ and now the water brand is going for round two with its latest ‘Baby & Me’ global TV spot – it’s just a recipe for success.

    But is it something that you could place in the financial services sector? Turns out it’s something that completely worked for Brazilian bank Itaú Unibanco.

    Speaking at The Festival of Media Global in Montreux this morning, Itaú Unibanco’s marketing director Andrea Pinotti Cordeiro shared insights into how the brand is setting the pace among financial brands in how it utilises mobile and social technologies to both inform and engage customers.

    “It’s not enough to have good products or to be a good bank,” said Cordeiro. “You need to be relevant, engage people and do things that really change the world.”

    And I bet you’re wondering where babies fit into this strategy? Well it turns out that for Itaú, you need “to tell stories to inspire people and to inspire changes”. Electronic payments are a huge challenge for Itaú in Brazil, so how is the brand tackling the issue of encouraging consumers to go paperless? By releasing a TV ad featuring a baby laughing hysterically as paper is torn up in front of them.

    Check it out and see what you think… Then tell me that babies and marketing really don’t work.

    You can follow all the updates from The Festival of Media Global via the #FOMG13 hashtag

    Want to hear more about Itaú Unibanco’s social media marketing efforts? Check out my interview with Cordeiro from last year at The Festival of Media LatAm.

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Social, Advertising

  • Why emotions are the key to a brand's social video success

    18 April 2013

    What makes a video become a YouTube sensation? What is it that makes people share some videos but not others? Unruly EMEA MD Phil Townend and leading academic Dr Karen Nelson-Field will answer these questions and many more about the secrets of social video success at the Festival of Media conference in Switzerland at the end of the month. Here is a sneak peek at what they will be talking about...

    The idea of predicting the success of a YouTube video before it is even launched may seem as far-fetched as guessing which new pop song will become the next No.1 hit.

    But new academic and scientific research into the psychology of video sharing has found that there is a formula to social video success.

    Studies into the emotions which drive people to share branded videos on the web have identified key, myth-busting trends for agencies and brands hoping to create contagious content on the web.

    At a time when content marketing is becoming a core part of the media mix, it means advertisers no longer need to possess Darth Vader’s skills to be able to foresee which ad will become the next The Force.

    But what are these consumer trends? And what are some of the common content myths around creating the next YouTube hit for brands?

    All will be revealed at the Festival of Media Global conference in Montreux on April 30.

    Unruly EMEA MD Phil Townend and leading academic Dr Karen Nelson-Field will take audience members in Switzerland through some of the latest key findings from recent academic research and brand case studies.

    These include:

    - The emotions which are most likely to inspire people to share a branded video;
    - Whether negative emotions (shock, disgust) can be just as powerful as positive emotions (humour, exhilaration) at driving people to share;
    - Why certain emotions are effective in one vertical but not another;
    - Whether the level of branding in a video has any effect on sharing;
    - Which emotions are most likely to lead to brand recall.

    Nelson-Field will even give a tantalising glimpse at some of the key points from her new book, Viral Marketing: The Science of Sharing, due to be released later this year.

    Phil's and Karen's 25-minute presentation 'What Makes Good Content?' is due to start at 12.15pm on April 30. To add the event to your calendar, click here. Book your place here.

    By David Waterhouse (this post was spotted on the Unruly Media blog)

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Online, Social, Video, Festival of Media Global

  • Harlem Shake vs Gangnam Style: the ultimate Twitter showdown

    20 March 2013

    Harlem Shake and Gangnam Style – if I’ve lost you already then I’ve only got one thing to say: Where have you been hiding for the last year?! Both have taken the world of online video and social media by storm, and if you’re anything like me you can’t help but start bopping your head as soon as you hear either tune start playing.

    It’s great that these YouTube phenomenons have seen massive global success in such a short space of time and this new, interesting infographic from Ghergich & Co used Twitter data to compare how both were picked up in social media in the first 30 days after launch.

    After comparing the total number of tweets, positive and negative reactions, tweets by country, total exposure and the peak performance, the team at Ghergich managed to pull together this pretty cool infographic comparing the two. Can you guess who came out on top? Scroll to the bottom for the winner – you might be surprised!

    Harlem Shake Vs Gangnam Style Ultimate Twitter Showdown
    Infographic by Ghergich & Co.

    And for those who still have no idea what I'm on about, check out the videos below:

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Twitter, Social Media, Online, Social, Video

  • What makes a category champion and why are they important for your brand’s health?

    19 February 2013

    For any given category you will find different types of influencers – people that others listen to and can have an impact on consumer brand choices. There are Connectors who have a wide network of people they talk to, Mavens who know a lot about their subject and are willing to share that information with others and Sales People who, because of their knowledge, are able to convince others. But the ultimate group of super charged influencers are the Champions who display the characteristics of all the above. Get close to these people and a brand can have a powerful force on its behalf, multiplying the impact of its ad spend.

    The latest research conducted for the inTV group, by InSites Consulting, measured the power of conversations across six brand categories (Banking/Finance, Travel Destinations, Tablets/Smartphones, Watches, Cars, Airlines) focusing on the big five European markets (UK, France, Germany, Italy and Spain).

    The research showed that Champions vary by category and some are more elusive than others. Travel Champions are the most prevalent, with 8.3% of the 1,600 surveyed being identified as such, whereas watch Champions were harder to find at only 1.4% of the survey.

    And not all Champions are the same; for example, as far as I’m concerned a car is a means of transport that gets you from A to B and which come in a range of different colors – end of story. However, when it comes to smartphones I have done my research, I have very specific opinions and I am not afraid to share them – including a Twitter tirade last year when my phone died and service levels were sub-standard.

    As a woman, I find it somewhat depressing to report that females do not make particularly good category Champions.  Overall only 35% of women classify as category Champions. This is worst for the car category at only 19% women, (which means I am helping to fulfill that particular stereotype) and best in the travel category with 48% being female. 

    There are also differences between the age and income profile of category Champions. Banking/Finance Champions tended towards the mature end of the scale and Smartphone Champions are more youthful (I would like to say that I fulfill this stereotype but my birth certificate disagrees).

    Income also plays an important role; almost 70% of all category brand Champions were within the top 20% of income earners – this was most important for the watch category where 86% were in the upper income bracket.

    However, the single element we found that had the greatest impact on whether an individual was classified as a category Champion or not – was their choice of TV channels. The inTV group is made up of independent international TV channels.  People choose to watch these channels, in whichever country they happen to be in, have made an active choice to watch a channel outside of the mainstream, the programming is largely factually based (something Champions love) and the channel provides them with an alternative, more international view point (again a big bonus for Champions). International TV viewers are four times more likely to be an airline Champion, 2 ½ times more likely to be a banking Champion and over 6 ½ times to be a watch Champion!

    The in-depth research study also told us:

    • - Which brands consumers love to talk about most? (14% of respondents had been talking about my smartphone brand - which I have forgiven since the debacle of last year)
    • - Identified what tone of voice consumers use across different categories?
    • - How Champions can move your brand down the purchase funnel. 

     

    Check out the full presentation on SlideShare or talk to anyone of the member channels, who are: BBC World News, France 24, ESPN Classic, Euronews, Eurosport, National Geographic, Sky News, CNBC and TV5 Monde

    By Belinda Barker, director at BSBMedia, chairperson of the inTV Group

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Online, Social, Branding

  • So, heard about Vine yet?

    30 January 2013

    It started with a Tweet from Twitter CEO Dick Costolo, so innocuous that I actually skimmed right past it on my morning commute. But by the end of the weekend, the Twitterati were buzzing with excitement and the newly-minted app was soaring up the iTunes ranks.

    Co-Founder Jack Dorsey, who increasingly resembles someone playing Steve Jobs in a film, made a big fuss about the new app-cum-feature. He even went so far as to say – through Twitter, of course – that Vine “brings an entirely new art form to the world." Jason Goldman, former product bigwig, also Tweeted: “Acquiring and launching Vine as a separate product and brand is one of the best product decisions Twitter has made.”

    There was understandably disagreement, some of which was pointed. Matthew Ingram of GigaOm was nothing short of scathing in his claim that Twitter was losing its simplicity: “adding more and more content to each individual tweet threatens to overwhelm a service that used to be a bastion of simplicity”. If I may, however, I think Ingram is confusing Twitter’s delivery (the Tweet) with its purpose (to bring you real-time snippets of what’s important to you). Are we for example to believe that embedded YouTube videos are somehow ‘not Twitter’?

    Daniel Terdiman of CNET was also initially disenchanted by what he interpreted as plain hubris: “I tend to tune out when an executive is so effusive in touting one of his or her company's own products […] I saw it as a simple six-second video that looped.”

    Which is more or less what it is – in exactly the same way as Instagram is just photos spun through a small selection of filters.

    See where I’m going with this?

    Okay, part of the appeal is purely technical: it’s cleverly done from a user perspective. You just press the screen to record, in as many bite-sized pieces as you can fit into the short timeframe, and the app does the rest. It’s also seamlessly baked into Twitter, which is always a good way to get that social leverage you need for an idea to carry online.

    The other thing you need, though, is people to embrace the concept in a meaningful way. To reference Instagram again, the service onlygained traction when early adopters started using it to spread images, art and ideas.

    In this, Vine is already excelling. Much fuss has been made – perhaps almost as much as the app launch itself – over the small, unaffiliated site Vinepeek. Apparently created just hours after release, its functionality is simple: string together Vine clips, in real time, one after the other, automatically.

    The effect is kind of mesmerising. “Vinepeek Is The Most Addictive New Site On The Internet,” claim Buzzfeed, who know a thing or two about viral content. “You Will Not Stop Watching Vinepeek,” chips in The Atlantic, in a voice faintly tinged with dread (“The only thing we know for sure is there's about fifteen minutes of our day missing because we were sitting and watching the thing play, over and over again”).

    And you know, it really is good. The ephemeral nature of this micro-videos slip-sliding by, little bites of humanity, too short to risk self-indulgence – it creates the kind of effect you’d normally associate with an exhibit at the Tate Modern. Indeed we could understand Vinepeek to be trulypoststructuralist: there is all the instability, fragmentary and abstraction that we might associate with the term. The effect is both voyeuristic and addictive.

    Vinepeek then shows us just how hypnotically entrancing these captured nano-moments can be. To my mind, indeed, there should be little that stops Vine from being hugely successful. With that success will come more and more creative uses of the format, limitations and all, just as we have seen with every other channel. Good for Twitter, but ever the perennial question: what does this mean for brands?

    Firstly, it provides another excellent way to generatestrong, shareable, built-for-social content. There’s the snag that the video has to be recorded directly from the phone, but I would hope this would encourage more livetweeting from events – especially things like concerts, or Burberry’s much-hailed Tweetwalks – where some brands could be doing a much better job. After all, having pre-commissioned Tweets will never benefit a brand in the same way as in-the-moment reporting will. The video format may also be something of a safety net: any brand ambassadors or staff involved should already know exactly how to behave in front of cameras, so filming them should present minimal risk. And hey, you can always just not upload the video.

    Second, there is going to be a lot of very bad ‘advertising’ out there for a while, probably from the same charlatans who go off and buy followers and call themselves social media experts. Brands would do well to steer clear of this.

    Thirdly, PR, CM and content agencies have got another thing to worry about (6 second customer service rants, anyone? Misbehaving employees? Products failing/being set on fire?).

    Fourth, there is currently no direct paid product here; however, Vine embeds in a Tweet and so there is no reason why brands cannot use the existing Twitter products to promote. If there ever is a paid option in Vine, one imagines it would be to appear in the Editors Picks section, or possibly even to buy an extended clip length – but that will be a long way off yet.

    There is no question that Vine has the potential to be the next Instagram: a service that spreads quickly, has broad appeal and fosters creativity. One the biggest questions I actually have is why Tumblr didn’t invent it first. Still: if Vine successfully breaks new ground, you can be sure others will follow – and it is almost inevitable that Facebook, with Poke still fresh on the market, is going to be where eyes turn. Early signs are telling: Facebook reacted by immediately pulling support for Vine from its platform. Chances are it sees prizes in this space too, and will be out to claim them for its own. It was ever thus, but the battleground has changed: we’re into a new era of social video.

    By Ben Wood, managing director, iProspect

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Twitter, Social

  • Bodyform: the best response ever to a Facebook rant?

    17 October 2012

    A lady’s ‘time of the month’ is quite the taboo subject and for men in particular, a topic that should be avoided at all costs when they are around.

    Richard Neill is an exception.

    Richard Neill became an overnight viral sensation when he decided to take to Facebook to vent his anger towards Bodyform for using the slogan ‘Have a Happy Period’ in its advertising. That one post has racked up more than 86,743 likes and more than 3,735 comments. And it’s absolutely hilarious:

    bodyform facebook post richard

    But what’s even better is that Bodyform has been quick off the mark with a direct response to the post via a personalised spoof video on YouTube – which has also gone viral, so far having notched up more than 135,000 views on YouTube and more than 2,200 Facebook likes.

    Conceived by Carat, the short film features Caroline Williams, the “CEO of Bodyform” (Bodyform doesn’t have a CEO!), sitting at her desk with a jug of blue water apologising for lying to men for all these years about periods:

    “Hello Richard. We read your Facebook post with interest, but also a sense of foreboding – and I think it’s time we came clean. We lied to you, Richard. And I want to say sorry.”

    She talks humorously through the history of Bodyform’s advertising and the maintenance of the ‘period myth’, explaining how the depictions of women rollerblading and having pillow fights during their periods are in fact metaphors.

    This is a perfect example of how Bodyform has used social media and online video to engage and create conversation with its audience (not its target audience as it turns out!) But it has certainly got everyone talking about the not-so-sexy brand in a positive way. Absolutely genius!

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Online, Social, Video

  • How much do you know about the London Underground?

    03 October 2012

    There’s nothing we here at C Squared towers love more than a little bit of entertainment to break up our hectic days on the M&M Global desk and when this new game from CBS Outdoor UK landed on our desk in the shape of a poster, we just couldn’t drag ourselves away.

    Ready: CBS Outdoor’s ‘Look for Longer’ campaign is a cryptic game designed to test Londoners on their knowledge of London’s Tube network. The game (see below) will feature on social media, Virgin Media Wi-Fi on the tube and traditional out-of-home formats, all designed to keep commuters entertained while they wait. CBS Outdoor has invited commuters in London to submit their answers via a dedicated microsite, to be in with a chance to win a selection of prizes.

    Steady: The image depicts 75 tube stations across London (to give you a head start – the Barbie & Ken image is Barbican station). The campaign will run for the next four weeks until November 1.

    Go: Just 10 minutes into the game, between us we had found about eight - “No way are there 75 tube stations on here!” But curiosity got the better of us and if we weren’t trying to run an international news desk, I’m sure we’d keep trying until we get all 75. 

    Oh well, there’s always the commute home to look forward to – although I do worry that I might end up missing my train! If you want to get involved, or like us, need help then check out the hashtag #lookforlonger.

    cbs look for longer

    Comments (0) | Permalink

    Posted by: Jenni Baker

    Tags: Creativity, Online, Social, OOH, Gaming

  • Power to the online people

    19 September 2012

    Where were you when news of the tsunami hit Japan in 2011? How about when Michael Jackson died? Probably online, according to many experts who claim that social media has become the main media source for hundreds of millions of people.

    Not just in the US, either; Facebook alone has more than 900 million users spread across the globe as of 2012. Other social media giants like Twitter have facilitated revolution against unjust leaders and warned people of impending natural disaster. In fact, so many people regularly interact online that if the Internet were a nation, it would exceed the Americas, Europe and the Middle East combined in population.

    No wonder more than 13 million members of the online community used Reddit and other media platforms to protest SOPA, a proposed Internet censorship bill. Keep this graphic in mind next time you log on, because knowledge is power — and a little knowledge goes a long way in the Internet Age.

    Power To The Online People

    This post was spotted on OpenSite

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Social Media, Online, Social

  • Which of the London 2012 sponsors won the 'Socialympics'?

    13 September 2012

    An interesting graph to share from Sociagility, which charts the rise and fall of the 25 main London 2012 Olympic sponsors based on their social media performance throughout the Games. The report assessed the sponsors’ performance across the web, Twitter, Facebook and YouTube over a period of five months. 

     

     

    Keep an eye out for M&M Global’s Special Report on the London 2012 Olympics in the Q3 issue of M&M Global.

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Social Media, Social, Olympics

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