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M&M’s Blog goes behind the headlines to offer a running commentary on the business dynamics within the international media and marketing industry. The M&M editorial team joins forces with industry experts and local market heroes to balance a bird’s eye view of global trends with the importance of local insight.

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PR

  • Canada’s Eska Water pulls racist ads

    08 July 2011

    Canada's water is a precious resource. One that we, as Canadians, need to think and use responsibly. Bottled water companies like to take our water and sell it back to us, sometimes from our own tap at up to 10,000 times the price.

    Aboriginal Canadians living on native reserves rely mostly on bottled water for daily consumption because most don't have access to clean drinking water.

    According to Project Blue, Canada's national water campaign, 90 reserves are still under boil-water advisories while 2,145 homes have no water service at all, in a country where water is abundant.

    A recent ad campaign by Quebec bottled water company Eska, depicts three men as aboriginals, using stereotypical native imagery. The ads were rolled out across Montreal's transit system and instantly solicited calls for a boycott.

    On Canada day, 1 July, Clifton Nicholas started a boycott of the company as a result of the campaign and to draw attention to the imagery used in it. Due to the fact that not all Natives in Canada have access to mainstream news outlets I assisted him with creating a YouTube video where he explains why he thinks the ads were culturally insensitive.

    Nicholas questions why it is okay to depict natives as savages, and asks if the company would use imagery such as someone in blackface, or dressed up as an Hasidic Jew.


     

    The first person Nicholas had to convince to stop buying Eska water was his own mother, who lives in Kanehsatake, a Mohawk community in Quebec known for the 1990 Oka Crisis, where a stand-off took place between Mohawks and Canada's armed forces.

    It wasn't just the Mohawks who were raising awareness about the problems with this advertising campaign, the Algonquin Anishinabeg tribe (Eska water is sourced in the Algonquin) called the ads "racist" and "degrading."

    To Nicholas, the fact that Eska water is coming from aboriginal, native land in Canada makes it that much more of a pressing issue. On 7 July, Eaux Vives, the company which owns Eska water decided to pull the advertising campaign. Eaux Vives president, Jim Delsnyder wrote, “All television, print and collateral representations of the campaign will be removed from market as quickly as possible.”

    As for Nicholas, he's elated that seven days after calling for a boycott on Facebook, national media picked up the story with The Globe and Mail and Le Devoir newspapers writing about the YouTube video and boycott. “I'm feeling great about this, but oversight is needed when it comes to this sort of advertising. More importantly, access to clean, safe drinking water is still needed in aboriginal communities all over Canada.”

    Posted on behalf of Adam Bemma

    Comments (0) | Permalink

    Posted by: Martina Lacey

    Tags: Reputation, PR

  • Marketing and communication, and grammar...

    05 July 2011

    "Who gives a f*** about an Oxford comma?" asked Vampire Weekend, three years before it became clear that the answer is, in fact, 'quite a few people'.

    The furore caused by (inaccurate) reporting of Oxford University's mooted change of grammatical guidance regarding the use of commas in lists was fascinating - a reminder that, even in the age of :) smileys and SMS text-speak (M&M is gr8), people do, well, give a f*** about writing proper.

    It intrigued me, however, that amid the tumultuous tweeting and media mayhem, there was little reaction from the creative communications industries. For marketers, advertisers and PR people, whose jobs are dependent on conveying subtle messages creatively and persuasively, the issue of grammar and general language-use is, presumably, fairly fundamental. No? After all, I can imagine the jump of glee in the O2 office when they struck on the idea of inserting a beautiful little comma into the otherwise fairly straightforward slogan, "We're better connected".

    Curiosity suitably piqued, I did some digging. It transpires that advertisers in particular have often had their slogans subjected to grammatical scrutiny.  In the '50s, the slogan, "Winston tastes good like a cigarette should", provoked widespread controversy, because, of course, standard grammar dictates that the sentence should have read, "Winston tastes good as a cigarette should". Walter Cronkite refused to read the line on the air. 

    Amazing.

    The slogan, incidentally, was highly successful. Which is, I guess, the point.  For brands typically have their own rules and guidelines, published in their own brand bible - which, as any marketer knows, always, always overrules any guidance from Oxford or elsewhere.  The bigger the brand, the heavier the tome, typically.

    In my opinion, it's quite right that we in the marketing industry, as storytellers and writers, should remain cognisant of changes to our language and the 'right' way to use it. But we must never forget that our mandate for creativity allows us, like a novelist or poet, to play with the form, to deliberately subvert standard rules in order to provoke surprise and elicit particular effects from our audience.

    Didn't do Apple any harm.

    Comments (0) | Permalink

    Posted by: Stuart Lambert

    Tags: Content, Writing, PR

  • Why Roland Bunce could be a PR coup for Next

    03 June 2011

     

    The UK press has taken much delight in reporting the story of Roland Bunce. To bring you up to speed, Bunce is one of the contestants who took part in an online modelling competition with UK clothing retailer Next.

    Next is a mid-price high street fashion name, present in most town centres across the UK. As part of its latest ‘Make me the Next Model’ competition, potential models can post photographs to a website for public vote. The highest scoring entries are shortlisted for final adjudication by jury and the winner gets to appear in a Next photo shoot and receives £2,000 for being good looking and popular enough to win the competition.

    As marketing ideas go, this is a nice idea but fairly unremarkable. That is until 24-year-old Roland Bunce decided to take part. In modelling terms, Bunce is not what one might term ‘classically good looking’, but then since this is a competition open to the public, Bunce gave it a go and submitted his picture.

    Next presumably wanted to encourage submissions from people of all shapes and sizes, but what they might not have counted on is the astonishing popularity of Bunce in the competition. His unlikely appearance in a competition of tall, dark and handsome men has struck a chord with the online audience, who have voted him into the top 10. To date his profile page on Next has been "liked" an astounding 32,000 times.

    The UK press has reacted very strangely, with the Daily Mail claiming the competition has been sabotaged. The insinuation being that the competition is a mockery if Bunce wins. If the rumours surrounding the controversy surrounding Britain’s Got Talent are true, it’s nice to know that we can still have an honest competition in the UK.

    Next were no doubt surprised – but since the final decision rests with a judging panel they can obviously pick a winner to suit their purposes, but I can’t help but feel that if Next had the guts to go with what seems to be the public favourite, there is massive PR potential in turning the Roland Bunce into a stylish man about town, kitted out in Next clobber.

    I wonder if the people in charge are up to the challenge.

    By Mark St. Andrew, as spotted on Right Brain, Left Brain on Cream.

    Comments (0) | Permalink

    Posted by: Juliet P. d'Arguesse

    Tags: PR