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M&M’s Blog goes behind the headlines to offer a running commentary on the business dynamics within the international media and marketing industry. The M&M editorial team joins forces with industry experts and local market heroes to balance a bird’s eye view of global trends with the importance of local insight.

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  • The best of mobile in 2011: Intel’s ‘The Chase’

    30 January 2012

    This year we’ll be talking a lot about mobile, and personally I’m excited about all of the innovative advertising solutions we’ll deliver for our clients via the mobile channel over the course of the next 12 months. In anticipation, I took a look back on some previous campaigns we’ve driven that effectively integrated mobile platforms and Intel – ‘The Chase’ – stands out to me as a fantastic example.

    Intel wanted to launch a digital campaign that would increase its brand awareness and promote the incredible power of its new Core i5 processors. We can't see these processors, since they are embedded in our PCs, but they are in fact the backbone of these remarkable machines that we use everyday. The question was: how could Intel make these processors, which seem unfamiliar or even boring, come to life and really convey to the average consumer the possibilities they create? How do you build excitement around something that's, well, invisible?
    The solution: immersing the consumer in an action-packed chase across PC programmes. A heroine outwitting two thugs trailing her through YouTube, Facebook, and Microsoft Office, all the while demonstrating the amazing things Intel's processor lets us do on our computers. The two-minute video was a big hit and was named an ‘Ad Worth Spreading’ by TED that you can watch here.

    Following on the success of the video, Intel partnered with Microsoft Advertising to take elements of its creative and continue ‘The Chase’ on a global scale across Microsoft platforms--spanning mobile, web and Xbox Live, and covering the UK, Germany, France, Russia, Poland and Turkey. To make this phase of the campaign a truly engaging experience, we kicked off with a 24 hour bespoke HPTO across MSN sites, created 1-on-1 games on Windows Live Messenger, and offered Intel theme packs for Xbox Live Spotlight users. And importantly, we extended ‘The Chase’ experience to handheld devices with the use of expandable rich media.

    The campaign was a great success for Intel. Research conducted by Dynamic Logic across the UK, Germany and Russia showed uplifts in the campaign association for the brand across all markets, with the highest spike seen in Russia. The campaign also boosted Intel Core i5 processor awareness, particularly amongst the Windows Live Messenger audience, which saw a 21 per cent increase. We were able to help Intel, a giant company that makes products people don't necessarily touch or see, bring its brand story to life.
    By creating a branded experience with rich, interactive content across multiple markets and screens, we really demonstrated what Microsoft Advertising's unique offering is all about. In a way, today's consumer is like our heroine jumping effortlessly from screen to screen--our task as digital advertisers is to engage them holistically and tell a good story in the process.

    David Pugh-Jones, brand strategist, Microsoft Advertising

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery

    Tags: Mobile, Creativity

  • Making differentiation meaningful again

    26 January 2012

    In a recent Media Post article titled, “TV Brand Names Become Irrelevant,” Aaron Baar states:

    With so many HDTVs offering the same features (Internet connectivity, high definition, etc.), the brand names are becoming irrelevant.

    I am sure he is right. Why? Because I had to get up and check whether I own an LG or a Samsung. From memory, all I could have told you was that it’s not a Sony.

    The BrandZ database also lends credence to Aaron’s statement. The correlation between familiarity with what the brand stands for (Presence) and what brand was bought last is over 90 percent. In other words, familiarity appears to drive most of the variation in sales in this category, unless, of course, I am in good company and nobody else can remember what brand they own.

    A couple of brands do break away from the general category relationship. LG is more likely to be owned than familiarity alone would suggest. By delivering a good product at a good price, a “justified premium” in BrandZ terms, LG wins people over at the point of purchase rather than relying solely on brand reputation. Panasonic, with almost equal Presence, fails to deliver as many owners, in part because it fails to convince people that it is better than the cheaper brands.

    This said, most brands seem locked into a battle where share of mind and store matter more than differentiation. Why? Simply because most brands fail to deliver any meaningful differentiation. They either compete on price or seek to justify a premium based on ever more sophisticated features that simply leave most people bewildered and unimpressed.

    So what would break this deadlock? Meaningful innovation. In the same Media Post article, Aaron references the rumored Apple iTV, which may include voice control (à la Siri). Now you are talking! Imagine just being able to say, “Find me Star Trek The Next Generation” instead of hunting through the cable menu. Right now I access all my video through a HDTV connected to a Mac Mini and the Internet, but the interface is a pain. The cursor is almost too small to see. But voice recognition could change all that and make life far more convenient.

    Such an introduction would mean that for a short period of time the category status quo would be disrupted. Only one company would offer the killer app. Familiarity with the new offering would be boosted as much by media coverage and word-of-mouth as Apple’s own marketing activity.

    Sure, every other TV brand would attempt to follow suit and launch their own voice control system. But they would have a lot of ground to make up. Not only do they need an effective system, they need to promote it without the buzz multiplier. After all, the benchmark would already exist. Comparisons would always be made to the incumbent brand. As an example, take Windows Phone, Microsoft's answer to Google's Android and Apple's iOS platforms. It has received good reviews from pundits but uptake has far lagged behind the two incumbents.

    And now over to you. Are HDTVs meaningfully different or do you just buy on price? Would voice control make a difference? Please share your thoughts.

    This blog post was spotted on Straight Talk with Nigel Hollis.

    Comments (0) | Permalink

    Posted by: Nigel Hollis

    Tags: TV

  • Social business: an infographic

    20 January 2012

    Social business is one of the big business buzzwords of 2012 but how many people actually know what it means?

     

    This explanatory infographic shows all the routes business has travelled in order to become more social. Yes, it’s about social media but it’s also about values, customers, collaboration, involvement and engagement.

     

    We define social business as the creation of shared value for everybody in a business value chain, including the customer and the communities they live in, online or offline. Social business has evolved from multiple sources and is taking business in a new direction. From the development of micro-finance to today’s customer ecosystems, shared value and social business is all about empowering people and creating a more collaborative human-centred business environment.

     

    The technology stream

    A strong tradition running through social business and dating back to the free software movement and then open source is the idea of contribution. Making a contribution to the ecosystem you work within. That tradition has also helped build the web into a giant, free collaborative resource.

     

    The marketing stream

    Another strong tradition begins with multi-level marketing and loyalty programs. The web has enhanced the capacity of smart firms to build loyalty by engaging more deeply with customers and by interacting in more equal terms.

     

    The social stream

    Finally there is the tradition of social itself beginning with the micro-finance initiatives that were designed to replace development aid in what used to be called the third world. That tradition has informed open innovation, the large mobile ecosystems that flourished first in Kenya, and then crowdsourcing.

     

    The Global Dawn social business infographic shows social business is a complex movement with deep roots and is anything but a fad:

     

    Andy Hewitt, director of propositons, Global Dawn

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    Posted by: Bloggers' Gallery

    Tags: Social business, Social, Technology, Marketing

  • Yet another misstep for Netflix?

    16 January 2012

    Here is my prediction for 2012: Netflix is going to find itself in serious financial trouble. The predicted problem will have little to do with existing customer’s appreciation of the company’s service, and a lot to do with its continued strategic missteps. This time the misstep is to launch the service into the UK.

    Launching your brand into a market where an established incumbent already owns your existing positioning is one of the biggest gaffs you can make in global marketing. Time after time, companies have fallen into the same trap. Just because you made it to leadership position in one country does not mean you can repeat the same success in another, particularly when a well-funded competitor is already making a name for itself providing the same service. So going up against Amazon’s LOVEFiLM and British Sky Broadcasting sounds like a familiar mistake to me.

    Need convincing? Well how about Walmart’s foray into the German market which saw the brand admit defeat in 2006 after eight years of trying and at the cost of $1bn? Why? Because Germany’s value retailers like Aldi and Lidl were already well established. Limited inventory, not just aggressive buying and economies of scale, meant the German retailers were more than happy to compete on price and win.

    Ah, but this is the internet. Everyone knows you can’t apply the same rules to the internet as you can bricks and mortar stores. Netflix is not launching its Blockbuster-killing DVD service in the UK, rather it is going straight to streaming, no doubt hoping to take advantage of the high broadband penetration in that country. Think again. Even the mighty Google has struggled to make headway in China, where domestic brand Baidu owns the same position that Google does in North America and much of Europe.

    They say that pride comes before a fall, but I thought we had already seen Netflix trip over its own success in the ill-fated Qwickster episode. One of the most telling signs that hubris still rules at Netflix is that the company’s chief executive, Reed Hastings, said that Netflix would rely predominantly on word-of-mouth recommendations to drive uptake in the UK. Can someone tell me why anyone would recommend Netflix versus the other incumbents? My bet is that LOVEFiLM, which now has 2 million subscribers in the UK, is going to give Netflix a run for its money, as signaled by announcing a price cut and a planned new TV campaign.

    I love the Netflix service and would not want to be without it here in the U.S., but at this rate, I seriously fear for the company’s continued well-being. What do you think?

    This blog post was spotted on Straight Talk with Nigel Hollis

    Comments (0) | Permalink

    Posted by: Nigel Hollis

    Tags: Online, Video

  • Will social TV really promote virtual togetherness?

    11 January 2012

    Millward Brown’s Global Futures Group recently issued its Top 12 Digital Predictions for 2012, with forecasts related to wide-ranging topics including gamification, mobile wallets and social e-commerce. 

    But the one that gave me pause for thought was Dave Barrowcliff’s “Virtual Togetherness.” What, I wondered, would make me want to interact with a TV show, or post about it on Facebook, and when would I do so?

    Don’t get me wrong, I know shows like American Idol and X Factor attract a ton of interaction in the form of texts and tweets, but those shows lend themselves to mass interaction like voting. Recent research revealed that 51 percent of UK X Factor viewers used Facebook as they watched the show. Can you imagine people voting on whether the polar bear gets the seal in an episode of the BBC's Frozen Planet? Or being asked to choose between endings in Homeland (yes, Brody was turned by Al-Qaida: no, he is a good guy after all).

    And Dave is absolutely right when he states:

    TV has always been a sociable activity, whether it’s family and friends gathering to watch a program or colleagues gathering around the water cooler at work to discuss last night’s episode.

    But, and maybe this is just me, I can’t help feeling that social media interaction lacks the immediacy and intimacy of throw away comments made by people watching something in the same room. (A horrible vision just occurred to me. Will we all sit in the same room and tweet each other rather than speaking? Speaking, that’s so 2011.)

    Millward Brown

    So maybe it is the real-time element of social TV that I am concerned about. Heck, I know that people will share content after the event, but if a show is that gripping or enthralling, am I really going to chat with people about it online while trying to follow the plot? Maybe it is a question of segmentation. Am I the only one that wants to turn their brain off, sit back and relax in front of the TV?

    I am not saying that Dave’s prediction is wrong, I just wonder how far and fast the phenomenon will travel. One thing is for sure, Dave is right when he says that TV producers and networks will use social TV data for ideas and inspiration, but they might want to think about what the data really means. Lots of idle chit chat during the show might actually indicate a lack of involvement with the content. A lesser volume of comments during the show, followed by a spike in commentary, could indicate the opposite. This means they will have to play close attention to the sentiment of the comments as much as the volume.

    So what do you think? Are you already a social TV participant? Is social TV most applicable to sports and reality shows or does it play elsewhere? Is there a segmentation aspect to its adoption? Please share your thoughts.

    This blog post was spotted on Straight Talk with Nigel Hollis

    Comments (0) | Permalink

    Posted by: Nigel Hollis

    Tags: Mobile, Social Media, Online, TV, Facebook

  • 2011: Reflections on an amazing year of storytelling

    03 January 2012

    Happy New Year!

    As each year draws to a close, I always make sure I take some time to reflect – usually on a plane or train travelling from one city to another – on Microsoft’s achievements both globally and here in Europe. To kick off 2012, and following Frank Holland’s post a couple of weeks ago, I thought I’d put pen to paper and share my thoughts on 2011 on the Microsoft Advertising blog with our great community of contributors and followers.

    Firstly to innovation; the lifeblood of the Microsoft business. It was Christmas 2010 that we saw record-breaking sales of the Xbox Kinect, with 8 million consoles sold in the first 60 days. In just over a year, it has gone from strength to strength, providing amazing experiences for consumers and opportunities for advertisers in the form of Kinect Nuads, launched at Cannes this year. In Europe, we’ve also seen an excellent response to our award winning IAB filmstrip ad format amongst advertisers in the region, a format that places storytelling back at the very heart of a campaign.

    2011 was also a stunning year for our global creative solutions team. Personally, I’m proud of a number of colourful and effective campaigns we’ve seen emerge out of Europe. 

    Our work developing the New Thinker’s Index for Hyundai Motor Company in November was a significant highlight in 2011. A truly global, celebrity-packed campaign, it ran across Australia, Brazil, France, Germany, Italy, Spain and the UK with the goal of indexing the way people think and helping them share and socialise their results with friends and family. The whole concept of an online branded content experience has proved highly engaging and interactive, and represents a model that we expect more and more brands to embrace. Jonathan Oliver’s blog post here, goes into more depth.

    You only have to look at the popularity of games like Mafia Wars and Farmville, to appreciate the explosive growth of social gaming amongst consumers. Brands are following suit.  The Coke Zero Gaming Zone, developed by our creative solutions team and initially piloted in France before rolling out across eight other European markets, is an example of this in action. By October 2011 the gaming site – with news, views and games – had racked up over 2 million hits and provided Coke Zero with a rich platform to engage with its audience.

    Through 2011 we also helped the industry to grow and develop in its understanding of how consumer behaviour is changing, and how advertisers can effectively respond. Of particular note was our Living with the Internet study which shed real light onto the differences in receptiveness to online advertising between emerging markets like China and India, and the more developed western economies. It also provided fascinating insight into the decrease in online spontaneity and associated challenges for advertisers, and was well received by our European partners.

    As the media landscape continues to evolve, morph and fragment at a great pace, these kinds of insights will continue to serve agencies and brands looking to makes sense of the online world, and be the first to embrace the exciting new opportunities.

    As always, I was challenged and inspired in equal measure at the regular industry gatherings I attended across Europe and beyond in 2011. ATS London and Dmexco – where we announced the addition of new markets to the Microsoft Advertising Exchange – showed the pace with which ad exchanges are breaking into the industry, and genuinely delivering creativity at scale. At events like Monaco Media Forum, Montreux Festival of Media, IAB Interact – where I joined a panel with the IAB UK CEO Guy Phillipson – and of course Cannes Lions, one thing came through loud and clear: The barriers between technology and creativity are being rapidly broken down. In 2012, we expect that trend to continue.

    Finally Imagine London, our thought leadership conference held in late November 2011, was a fitting close to the year. Bringing together some of the European industry’s brightest minds, we heard a series of thought provoking sessions from the leading lights of the industry exploring a diverse range of topics under the umbrella theme of ‘storytelling’. If it was the ‘mot du jour’ this year, my prediction is storytelling won’t be far from anyone’s lips next year either.

    All that remains is for me to wish you all a Happy New Year! I hope you’re looking forward to 2012 as much as I am.

    by Laurent Delaporte, VP EMEA, Microsoft Advertising

    Comments (0) | Permalink

    Posted by: Bloggers' Gallery